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FAQs

Q: Are your products available for purchase outside the United States?

A: At this time, we only distribute and ship products throughout the United States. We are always looking for new distribution channels and ways of improving on this. Feel free to sign up for our newsletter to get updates on this and more news regarding the tera'swhey® brand.

 

Q: If you don't ship internationally how can I purchase your products?

A: You may purchase our products through online retail sites such as amazon.com, vitacost.com, drugstore.com, or iherb.com.

 

Q: Is your whey a concentrate or an isolate?

A: We choose to produce a whey concentrate to retain more of the beneficial vitamins, minerals and functional properties of the whey protein.

 

Q: Is tera'swhey® gluten free?

A: Whey protein is naturally gluten free, and tera'swhey® is also gluten free and contains no grain products or derivatives. Our tera'swhey® products are processed in a plant that may handle other products that contain gluten. To ensure the quality of our products, we test our finished product for the presence of gluten at an outside, accredited laboratory.

 

Q: Is tera'swhey® MSG-free?

A: Yes, our products are MSG-free.

 

Q: Do your products contain soy?

A: No, our products do not contain soy. We use a sunflower lecithin instead of a soy lecithin.

 

Q: Are your products Kosher?

A: Yes. Our organic, rBGH-free, and goat whey products are certified Kosher by the OK Kosher Certification organization.

 

Q: What is the difference between your organic products and your rBGH-free products?

A: The canisters that say Organic or "grass fed" are sourced from organic dairy farms. They contain all organic ingredients, including the whey protein. The canisters that say "rBGH-free" have organic ingredients; however, the whey protein that is used is not certified organic. It is a little more expensive to be organic and that is why we created a non- organic whey (the rBGH-free labeled ones) if you are looking for a cheaper option.

 

Q: Are your organic products also rBGH free?

A: Yes. All of our organic products are rBGH-free, which means that cows are not injected with artificial hormones.

 

Q: What is Stevia?

A: Stevia is a natural alternative to sugar and artificial sweeteners derived from the Stevia plant. Stevia extract can be 200-300 times sweeter than table sugar, has little-to-no calories, and does not raise blood sugar levels.

 

Q: Are all of your products sweetened with Stevia?

A: At this time, all of our flavored products contain organic stevia. The only products that do not are our organic grass fed unsweetened plain whey, rBGH-free unsweetened plain whey and unsweetened plain goat whey.

 

Q: Does your whey contain lactose?

A: Any kind of whey protein, including tera'swhey®, will retain trace amounts of lactose. In our experience we find that people who are lactose intolerant have no issues with our products.

 

Q: Are there any heavy metals in your products?

A: No, we do not have heavy metals in our product. Every lot is tested for various metals and the results have always been negligible.

 

Q: Do your products contain casein?

A: Our products are casein free. There could be trace amounts of casein because it is a milk derivative, but would be at a level so low it is not detectable.

 

Q: What are the amino acid profiles of your rBGH-free, organic and goat whey protein?

A: You may view the following pdfs for more information on our rBGH-free whey protein pdf, organic whey protein pdf and goat whey protein pdf amino acid profiles.

 

Q: How much caffeine is in your coffee flavored protein?

A: There is approximately 90mg of caffeine per serving.

 

Q: Are all of the tera's™ blends gluten-free?

A: All of our tera's™ blends are gluten free, however, we cannot claim to be gluten-free because we source our organic oats from a plant that processes wheat and other products that may contain trace amounts of gluten. To ensure the quality of our products, we test our finished product for the presence of gluten at an outside, accredited laboratory.

 

Q: How do you process your whey?

A: The whey is already pasteurized from the cheese makers, but we also pasteurize after we separate the fat from the protein. The protein is then captured by an ultrafiltration process. The concentrated protein is then sent to a spray dryer to become our whey powder that is used in our tera'swhey® products.

 

Q: Is it raw or pasteurized?

A: Per the FDA, whey protein concentrate must be derived from milk that is pasteurized. We pasteurize to the most minimal temperature possible.

 

Q: Is your whey sourced from grass fed cows?

A: Yes, the whey in our organic line of protein is sourced from grass fed cows.

 

Q: Does the company have standards for cattle feed or humane raising expectations of these farms?

A: The dairy cows and goats that we source our milk from here in Wisconsin are raised according to specific dairy production practices. These animals have access to open pastures, sufficient space, shelter, gentle handling, fresh water and a healthy diet without hormones or antibiotics.

 

Q: Is your goat whey organic?

A: No. Our goat whey protein is not organic due to the lack of accessibility to organic goat farms in our region.

 

Q: What are the benefits of goat whey?

A: Goat whey contains protein from goat milk, which has a chemical structure similar to human milk. This property makes it more tolerable for individuals who may have lactose or dairy sensitivities, while offering similar nutritional benefits of cow whey protein.

 

Q: What are your goats fed?

A: They are mainly pasture grazed, with grain supplemented during their milking season.

 

Q: Are your goats hormone free?

A: Yes, our goats are hormone free.

 

Q: Why might someone choose organic products over others?

A: People choose to consume organic products for a variety of reasons. For most it is a concern for the adverse impact of chemicals on our environment and on the body that drive them to choose organic products.

 

Q: If I am pregnant, am I still able to consume your products?

A: We have not had any conflicts with pregnant woman taking our products, however, we would recommend that you talk with your health care provider.

 

Q: What is the scoop equivalence in tablespoons?

A: 1 of our scoop = approximately 2.5 tablespoons. So, you would need just under 5 tablespoons for a serving (2 of our scoops) Otherwise, 2 of our scoops = approximately 0.3 cups. So, you could also use 1/3 of a cup as a household metric.